[01 // HOME SERVICES]
After-Hours Lead Engine: Capturing Emergency Calls While You Sleep
Client concept
Mercer Climate Pros
HVAC & Plumbing
labor replaced
$4.5K/mo
[PROBLEM]
Hiring an overnight dispatcher costs over $4,000/month. Without one, emergency midnight calls for broken systems sit unanswered — leaking high-ticket jobs straight to competitors who pick up.
[SOLUTION]
Built a hand-coded Next.js site with a smart intake form. When an emergency lead submits, the system immediately texts the owner a job summary with the issue type, address, and urgency level. Job details are captured and logged into the scheduling workflow within 60 seconds — before the customer calls anyone else.
[FINANCIAL OUTCOME]
Eliminated the need for an overnight front-desk hire, saving $4,500/mo in labor costs while securing thousands in previously lost emergency contract revenue.